Feature – 3rd Party Review Management

Reputation Management allows your business to collect and respond to reviews from Google Local, Facebook, Trustpilot, Tripadvisor, Check-a-Trade, Yelp, Yell, Houzz and Amazon, all from your Reviews.io dashboard. This is an absolute game-changer in the Reviews business, and it allows businesses to take control over their reputation across the web.

NOTE: The 3rd Party Reputation Management tool directs your customers to third party websites in order for them to write a review on those websites. It does not allow you to move the reviews you have collected on Reviews.io’s platform to those third party websites. Call us if you need further clarification on this point.

Why Reputation Management?

Collecting reviews across multiple platforms is time consuming, difficult and hard to manage effectively. Your reputation may be fantastic on your main reviews collection platform, but it may be lacking reviews, or worse, filled with 1 or 2 star reviews across Google Local, Facebook or Amazon. You may have thousands of actively collected reviews on Reviews.io, but you’ve not concentrated on the other platforms, who have a smattering of bad reviews which may or may not be justified or verified.

Reviews.io comes to the rescue with an all-in-one solution to collect, manage and publish reviews to the main review platforms. For the first time in the industry, you can now collect reviews from multiple sources, and manage them in your Reviews timeline.

How can this help my business?

Put simply, you can manage your reputation across the web from one place, offering a consistent reviewing experience to your customers. You have the ability to choose which percentage of your reviews will be sent to third party platforms. You can change this at any time, so if you are looking for a boost on a specific platform on a temporary bassi, simply adjust the slider in your dashboard. When you’ve collected enough reviews on a given platform, you can change the distribution once more.

Lets say you have an average Google Local score of 2 stars (with 10 reviews) , while your Reviews.io score is 4.7 stars (with 280 reviews). Clearly, you’re giving great service but it looks like a couple of bad experiences have slipped through the net. You probably didn’t even realise people were reviewing you on Google Local (which is possible for anyone with a Gmail account).

You’d resolve this simply by directing your customers to review you on Google Local using the same, automated email process supplied by Reviews.io. This process can happen automatically until enough reviews are collected to bump up your Google Local score.

Once you have chosen how many of your overall reviews are sent to a third-party platform, you may also sub-divide those review invitations further between platforms using the second slider in your account.

Don’t forget, by actively requesting reviews you are far more likely to get a positive rating than waiting for a bad review from one unhappy customers. Remember, the silent majority will give you a positive review, but only if you ask them!

Google Local, Facebook, Amazon, Tripadvisor, and more

We currently support the main third-party locations where your customers will search for reviews. Each platform is visible in web search results so it’s very likely your prospective customers will read reviews in these locations if they do a Google search for your company. The only question you need to ask yourself is “how much control do I want over my online reputation?”.

Reviews.io can direct your customers to respond to reviews on all these third party locations automatically, and we offer very modest monthly fees with no long contracts. You can simply try us and see how you get on.

The benefits are that you’ll be able to improve your Google Local, Amazon, Trustpilot and Facebook ratings without a large initial financial outlay.

Where can I send my customers to review my business?

Currently, we support the following platforms, and we’re adding more all the time. If you’ve got a request, we can probably add it. Some of the sites in this list have links to more specific blog posts about them, so go check those out.

What about negative reviews?

The beauty of this system is that unlike the reviews we collect on our own platform which are fed directly into Google, when directing your customers to write reviews on third party sites we can intercept any negative reviews.

The third-party reviews process is as follows:-

  • 1. Your customers are sent a normal Reviews.io email invitation
  • 2. They are directed to the 3rd Party Review Collector page on Reviews.io
  • 3. They are asked “Was your experience positive?”
  • 4.1 If yes, they are directed to the 3rd party platform to write their review, giving their rating and comment as usual
  • 4.2 If no, they are directed to a form on Reviews.io which allows them to leave their feedback. This form is then directed back to you, not to the third party site, so rather than a negative review written you are instead notified that you have a complaint
  • 4.3 You’re then able to deal with that complaint without receiving a negative review

On which package is it available?

Third party review monitoring and collection is included in our Growing Business and Enterprise packages.

I’m already a customer, how do I activate this feature?

Log in to your Reviews dashboard and navigate to Company Setup >> Third Party Reviews Setup, or click here to get directly to the page.

I’m convinced! Where do I sign up?

Grab your free trial by clicking here to sign up. We’ll also offer you 400 free review invitations as part of your free trial, so you can get up and running quickly by contacting your previous customers in bulk.

Further reading

Have a read of our Ultimate Guide to Google Business Reviews for an understanding of where reviews appear in Google – it will help to illustrate the contents of this blog post by providing examples and screenshots.