Collecting Reviews will help your on-page conversions, your Adwords and Google Shopping click-through-rates, and overall trust in your brand by new and existing customers.
Using a platform such as Reviews.co.uk allows you to fully manage all aspects of review collection and management. This includes review moderation, product review matching, review verification and review commenting.
Have a look over on our main site for an overview of our Review Management features.
To perform any action on a review, you’ll need to log in to your Reviews.co.uk dashboard and navigate to either the Company Reviews or the Product Reviews sub-menu in the Reviews menu.
Next, find the review on which you wish to take action in the list.
Click on the menu to open up the options.
Replying to Reviews
Reply to your negative and positive reviews straight from the dashboard or iPhone App.
Manually add order ID’s, invoice numbers and customer references.
Forward specific reviews to the relevant person or department so any issues can be dealt with quickly and hard work can be rewarded.
If you think a review has been fraudulently written you can flag it quickly as ‘Under Moderation’. This removes it from our customer facing database while it is investigated by our team.
Here’s a blog post on our procedures for catching non-genuine reviews.
Product Review Matching
Manually change the SKU or GTIN numbers on products so they match better within Google Shopping & Product Listing Adverts.
Ask your clients to revise their review if you have solved an issue they have had.
Use our powerful editor to create great-looking images containing your reviews. Share them to your social channels, or anywhere else.
Request a demo today
The Reviews.io review collection platform is packed to the gills with features, with no long contracts and fantastic pricing. Sign up and get your demo today.