Do’s and Don’ts Guide To Incentivising Reviews

Here at Reviews.co.uk we get asked on a daily basis about whether companies should be incentivising customers to leave reviews. Our answer is always the same, if you are going to offer an incentive you need to give the offer/incentive to both negative and positive reviewers. You can not offer an incentive solely to your positive reviewers. …

Open verses Closed Review Platform – Reviews.co.uk is Flexible

Happy Thursday! I’ve been asked several times over the last few days about the “openess” of our platform. Prospective clients want to know if our platform is open or closed. This refers to whether people can leave reviews before they have received the company’s custom email. One specific competitor is calling our clients with faulty …

E2save Chooses Reviews.co.uk As Its Review Collection Partner

Reviews.co.uk is thrilled to announce that E2save have elected them as their chosen review collection partner. This news comes after a competitive tender process at the start of the year. The Reviews.co.uk team couldn’t be more delighted to be working with such an established and trusted brand. E2Save were previously tied into a lengthy contract with Reevoo. …

Reviews.co.uk Launches Free Net Promoter Score Service

Reviews.co.uk,  today launched its built-in Net Promoter Score® (NPS) survey, allowing companies to measure customer loyalty and gather insights to improve their long-term customer relationships. By offering NPS surveys, Reviews.co.uk enables companies to proactively gather and analyse customer feedback directly from the same customer service platform they use to collect reviews. NPS surveys ask the …