How to handle negative reviews online – 7 quick tips

how to handle negative reviews online

Negative reviews online drum up fear and palpitations in small-business owners. Here are a few tips to dealing with them, and more importantly, dealing with your perception of them. There are two things to remember when it comes to negative reviews:- 1: You’re going to receive negative reviews, no matter how good you are. 2: …

Consumers will pay more for products with UGC and reviews [Study]

The internet is awash with facts and statistics to support the growing trend in importance of reviews in consumer’s buying behaviour. A new survey commissioned by TurnTo shows that reviews and other user-generated content is more important in influencing consumers than ads or search engines. The survey was carried out by Ipsos and studied 1070 …

Google’s record EU $2.7bn fine over Shopping drops share price 1.4%

The European Commission concludes Google abused its power by promoting its own shopping comparison service, after a 7 year investigation. The $2.7bn figure (£2.1bn, €2,4bn) is the largest EC penalty to date, and will be imposed by the commission for breaking EU competition law. The commission says Google unfairly promoted its own Shopping service at …

New Support Website

We’re launching today a new support portal to answer all your questions about Reviews.io. Head over to https://support.reviews.io to check it out. The current list of topics are:- About Reviews.io Getting Started Website Integration Company Review Collection Company Review Publishing Product Review Collection Product Review Publishing We’re adding more topics all the time. At time …

Feature – Review Badges and Website Widgets

There are three stages in any company review strategy. Collection of reviews, managing reviews and publishing reviews. This post talks about publishing reviews, specifically on your own website. By adding reviews to your website you are giving customers an opportunity to learn about your business from other customers. The online opinions of previous shoppers is …

Feature – Amazon Feedback Module

Reviews.io offers the opportunity for Amazon sellers to request feedback from their clients using a customised review collection email. The business owner can track all incoming reviews while enjoying a higher feedback collection rate than using Amazon’s own system. Win the Buy Box with Seller Ratings Collecting reviews and feedback from your customers enables you …